Selene Cares+  Help for your loan. Hope for your future.

SELENE IS STANDING BY

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CATCHING UP TAKES COMMITMENT, AND THAT'S SOMETHING TO BE PROUD OF. WATCH THE VIDEO BELOW FOR TIPS ON HOW TO KEEP YOUR MORTGAGE MOVING FORWARD.

Frequently asked questions

About Managing your loan

Your mortgage, at your fingertips.
Our Customer Portal lets you view your mortgage details, make payments, and so much more - all from the comfort of your home.

AutoPay for Peace of Mind
Set up ACH payments to stay stress-free knowing payments are handled automatically.

We are here to help! As your loan servicer, Selene is here to assist you during a financial hardship with the solutions, support and information you need to manage your mortgage account.

We recongize that homeownership can be challenging when financial difficuluties arise. We are here to help you avoid foreclosure is possible. We have flexibile options for our customers who are struggling financially and we urge you to contact us as soon as possible if you experience difficulty with making mortgage payments.

The department of Housing and Urban Developmeny (HUD) offers free referrals to approved housing counseling agencies and their services, please call (800) 569-4287 on weekdays between 9:00 am and 5:00 pm ET (6:00 am to 2:00 pm PT). You can also get an autotmated referral to three HUD-approved housing counseling agencies located clsest to you by calling (800) 569-4287.

Selene reports to the credit bureaus monthly. If a scheduled payment is not recieved by the last business day of the billing cycle in which it is due, the payment may be reported as 30 days past due. Making payments timely is important to avoid potential negative credit reporting.