Featured Article
The Importance of Customer Service in Mortgage Servicing
Increasingly, excellent customer service is the most important criteria in preserving satisfaction amongst servicing customers. According to a J.D. Power study, nearly two-thirds (63%) of customers would switch mortgage servicers in order to find better/improved customer service if they could. Conversely, when overall satisfaction is above 900 points, 66% say that if they refinanced, they would do with their current servicer if possible...
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Upcoming Thought Leadership
State of Mortgage Servicing 2024
Selene is proud to sponsor the upcoming Five Star webinar, "The State of Mortgage Servicing 2024". Do not miss this panel discussion featuring Selene Finance Chief Revenue Officer, John Vella. This exclusive “state of the industry” webinar featuring insights from a select panel of mortgage servicing executives and economists. From high-level economic factors such as inflation and mortgage-rate shifts to the day-to-day headwinds servicers are navigating this year, close out the first quarter of 2024 with this look at where the industry stands and where we’re likely headed in the months to come.
Register TodayConferences and Events
Five Star Government Forum
Selene is proud to continue its sponsorship of the Five Star Government Forum at the National Press Club in April.
Leadership News
Selene welcomes Mona Sullivan as Sr. Vice President of Insurance Risk Management. As the Company’s subject-matter expert in the areas of insurance, risk transfer and mitigation, captive management and other related risk management areas, Mona will leverage over 20 years’ experience successfully developing, optimizing, and integrating holistic risk management & insurance strategies for clients and internal stakeholders.
Mona’s global expertise, networks and extensive experience will play a vital role in the Risk Management business for Selene while continuing to provide innovative solutions to our customers.
March 14, 2024
Upcoming Conferences & Events
- Five Star Government Forum: 4/16 in Washington, D.C. Five Star Registration
- MBA Legal Issues and Regulatory Compliance Conference: 5/5-5/8 in San Diego, CA MBA Conference Registration
- MBA National Secondary Market Conference: 5/19-5/20 in New York, NY MBA Conference Registration
- IMN Single Family Rental (East): 5/20-5/22 in Miami, FL IMN Registration
- IMN non-QM Forum: 6/13-6/14 in Dana Point, CA IMN Registration
Selene Celebrates MLK Day
As a company, Selene is committed to combatting social injustice through our internal practices and education programs, partnering with effective local organizations, employee volunteerism and philanthropy. Today, we remember and reflect upon Martin Luther King Jr.’s principals of racial equality and nonviolent social change and encourage everyone to act in their own communities to champion causes important to them.
Where Have Americans Moved After the Pandemic?
Western states topped the outbound migration lists as Americans departed expensive and high cost-of-living areas to head to the southeast and other, more affordable, metropolitan areas with comparative amenities.
Selene News
During Women’s History Month, Selene recognizes the milestone achievements women have made in the past 50+ years to achieve equality in the areas of finance and real estate. According to a recent Lending Home study, single women homeownership is outpacing single men homeownership across the U.S., owning 2.71 million more homes than their male counterparts.
Industry News
CFPB Further Cracks Down on ‘Junk Fees’
Whether you swipe, insert, tap, or click when you pay, money comes out of your account. But for many, that money comes at the price of an overdraft fee or non-sufficient funds fee—colloquially known as junk fees—in order to complete the transaction. And this phenomenon doesn’t just affect a few hundred people a day...
Selene News
Selene welcomes Kristen Estrella as Executive Vice President, Selene Title. Kristen brings a rich career in the financial services industry, with more than 23 years of experience. Most recently as President of Title365 and a distinguished HousingWire Vanguard Award winner, she also spent 18 years at First American running the Servicing Division within Mortgage Solutions. Kristen’s industry expertise and extensive executive experience will play a vital role in growing Selene Title’s business while continuing to provide innovative solutions to our customers.